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The Centre Line
For operators

For tournament & league organizers

The short version: Claim your listing in two minutes, check your facts, post a single right-of-reply on any review you disagree with (rolling out v1.1), and encourage your families to submit honest reviews, positive and negative. Claims never grant review-removal power.

The position you should know up front

The Centre Line isn't a platform for calling out specific coaches or board members. We score programson communication, expectations, and experience, not the individuals who run them. Reviews that read as personal attacks get edited or removed in moderation, not because operators complain but because that's the rule.

What we dowant to surface: the contributors who make local hockey work. Volunteer coaches putting in 200 hours a season, board members keeping a 60-year-old MHA solvent, parents running billet networks. These are the people the platform is built to recognise, not embarrass. Reviewer prompts and the “what this program does well” section give families an easy place to name names in a positive way.

What a claim does

  • Adds a “Claimed listing” badge to your profile.
  • Lets you correct factual fields: name, location, age groups, governing body, website, established year.
  • Unlocks a single right-of-reply per published review (v1.1).
  • Gives you a clear contact path for moderation issues.

What a claim does NOT do

  • It does not let you delete or hide negative reviews.
  • It does not affect your aggregate score or dimension averages.
  • It does not move you up the rankings.
  • It does not let you block reviewers.

How to claim

  1. Sign in at /loginwith the email you use on your program's official website.
  2. Open your program's profile and click “Claim this listing” below the action buttons.
  3. Choose your role (director, board member, head coach, owner) and paste a proof link (a page on your official site that names you).
  4. An admin reviews and approves within a few business days. You'll get an email when it's live.

If you don't see your program

New programs are added monthly by our discovery cron and on request. Submit a listing at /programs/requestand we'll create the profile.

Encouraging reviews, fairly

We're fine with you telling your families that The Centre Line exists and asking them to share their experience. We're not fine with:

  • Reviewing your own program (board, staff, family of board / staff).
  • Coordinating timed bursts of identical reviews.
  • Filtering who you ask based on whether they liked you.
  • Offering anything of value for a review.

These all show up in our moderation pipeline and get reviews removed. Honest, balanced asks like “tell us what worked and what didn't” are how programs build a real reputation here.

Right-of-reply (v1.1)

Once you've claimed a listing, you'll be able to post one reply per published review. Replies appear directly below the review, badged with your role. We don't edit replies, but we will moderate ones that name minors, attack reviewers personally, or contain abuse.

Questions: FAQ · methodology · contact us